Support

We usually reply within two working days.

Write to support@wordecks.app. The fastest way is Settings → Send feedback in the app — it adds your app and iOS version so we can help sooner.

Common questions

When is a word counted as learned?

When you have passed it in all three modes — Translate, Fill in the blank and Write what you hear — and every next review is at least a week away. Until then it is shown as “learning”.

How do I restore Premium on a new iPhone?

How do I cancel my subscription?

Open iOS Settings → [your name] → Subscriptions → Wordecks. Premium stays active until the end of the paid period. See Apple's guide: support.apple.com/118428.

My progress is missing on another device

Progress syncs through iCloud. Check that both devices use the same Apple Account and that iCloud is on for Wordecks in iOS Settings → [your name] → iCloud. Syncing can take a few minutes.

How do I change the translation language?

Settings → Translation language in the app. Your progress does not change.

How do I change the app's language?

The app follows your iPhone's language. To use a different one just for Wordecks, open Settings → App language in the app, or iOS Settings → Apps → Wordecks → Language.

I don't get reminders

Check that reminders are on in Settings → Reminders and that notifications are allowed for Wordecks in iOS Settings → Notifications. Focus modes can also hide them.

I found a wrong translation

Thank you — please email us the word and the translation language, and we will fix it in the next update.